1. Scope
By registering for and using the Services, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. Alternatively, you confirm that you are acting with the explicit authorization of an individual or organization that accepts and agrees to be bound by these Terms.
You further agree to observe all applicable laws, regulations, and legal requirements in connection with your use of the Services and this Agreement.
2. Content and Data Traffic
Customers must not use the Services in any manner that violates applicable laws or regulations, involves fraudulent activity, breaches our content policies, or infringes the rights of third parties. Such third-party rights include, without limitation, trademark rights, rights relating to names, copyrights, privacy rights, and data protection rights.
Customers must not publish, transmit, store, or otherwise make available content that is pornographic, promotes or glorifies violence, incites racial hatred, encourages criminal activity, provides instructions for criminal conduct, or offers or requests services involving pornographic or erotic material, including, for example, nude imagery or similar content.
Customers must not transmit or store data on Vermail systems or infrastructure where such data could endanger, disrupt, impair, or otherwise adversely affect the operation or availability of Vermail's data centers, servers, systems, or networks.
If Vermail becomes aware that a customer's email communications or other use of the Services violate applicable law, involve fraudulent conduct, breach these Terms or applicable content policies, or infringe third-party rights, Vermail may remove the relevant information or restrict or block access to it.
Where email addresses reserved or used by a customer, or communications originating from such addresses, violate the prohibitions described above, accepted standards of conduct, or the rights of third parties, and the customer is responsible for the violation, the customer may be liable to Vermail for resulting losses or damages. The customer shall also indemnify and hold Vermail harmless against third-party claims arising from such violations, to the extent permitted by applicable law.
Vermail transmits email communications through the Internet. Vermail does not guarantee that an email message will successfully reach or be accepted by its intended recipient.
Certain Vermail services may include antivirus or security features. Where the relevant service permits it, customers may be able to disable certain antivirus functions through their user account.
3. Your Obligations
Customers are responsible for checking and retrieving incoming email messages at reasonable intervals and, where appropriate, maintaining copies on their own devices.
Vermail may delete messages, files, or other information stored within a customer account following six months of inactivity, meaning that no login has occurred through either a web browser or compatible email application, without providing prior notice.
Following one year of inactivity, Vermail may also release email addresses or aliases previously assigned to the inactive account and make those addresses available for registration or use by other customers.
Email addresses selected or used by customers must comply with applicable laws and regulations and must not infringe third-party rights, including trademark rights, naming rights, copyrights, privacy rights, or data protection rights. If Vermail becomes aware of such a violation, it may block or restrict the affected email address.
Customers must keep all passwords and other access credentials associated with Vermail Services confidential. If a customer becomes aware or reasonably suspects that an unauthorized third party has obtained access to a password or other account credentials, the customer must inform Vermail without undue delay.
Where a third party uses Vermail Services through a customer's credentials as a result of an act or omission attributable to the customer, the customer may be responsible for losses or damages suffered by Vermail as a consequence.
Customers are responsible for maintaining regular backups of their data, and such backups should be performed at appropriate intervals, including at least once per day where necessary. Data stored on Vermail servers should not be relied upon as the sole backup copy.
Customers should perform a complete backup before carrying out significant work on their computer systems or before installing or modifying hardware.
Software should also be adequately tested for errors, compatibility, and suitability for the customer's particular environment before being placed into operational use. This requirement also applies to software supplied in connection with Vermail support, maintenance, warranty, or related services.
Vermail does not guarantee that lost or deleted data can be restored and, subject to applicable law, accepts no responsibility for losses resulting from the inability to restore such data.
Customers are expressly advised that unauthorized changes to software may adversely affect the operation of individual applications or the system as a whole. Any unauthorized modification is undertaken at the customer's own risk.
4. Services and Service Level
Vermail aims to provide average annual server availability of 99%.
Vermail shall not be responsible, subject to applicable law, for interruptions or outages resulting from disruptions in Internet data transmission or comparable technical failures outside Vermail's reasonable control.
Vermail may temporarily restrict or prevent access to some or all of the Services where this is reasonably necessary to protect network security, preserve network integrity, safeguard stored information or software, or prevent serious disruption to systems, networks, or data.
Vermail reserves the right to improve, modify, replace, or otherwise change the Services made available to customers. Where reasonably practicable, Vermail will endeavor to inform affected customers of significant changes within an appropriate timeframe.
Vermail may provide customers with an electronic customer publication or newsletter containing important technical information, service-related notices, recommendations, tips, and information concerning Vermail Services.
Customers using advertisement-free Vermail plans may unsubscribe from such optional customer communications through the relevant account settings, including the “My Account” section where available.
5. License Agreements
Where Vermail provides software to a customer, Vermail grants that customer a limited, non-exclusive, and non-transferable right to use the relevant software in accordance with the applicable license conditions.
For the purposes of these Terms, the term “program” includes the original software and authorized copies of that software, including components that may be combined with other software.
A program may include machine-readable instructions, audiovisual material, documentation, and associated licensing materials.
6. Liability
Subject to the limitations permitted by applicable law, Vermail shall not be liable for losses or damages suffered by a customer arising from or connected with a breach of this Agreement except where liability cannot lawfully be excluded or restricted.
Vermail shall not be liable for indirect or consequential losses, including loss of profits, revenue, data, goodwill, anticipated savings, management time, or similar economic loss, nor for liabilities incurred by a customer towards a third party in connection with this Agreement, regardless of whether such losses were discussed or contemplated before the Agreement was concluded.
Where Vermail is liable to a customer under contract, tort, negligence, breach of statutory duty, or another legal basis arising from this Agreement, Vermail's aggregate liability shall, to the extent permitted by applicable law, be limited to an amount equivalent to the fees actually paid by the customer to Vermail during the preceding 12 months.
Nothing in these Terms shall limit or exclude liability where such limitation or exclusion is prohibited by law, including liability for:
(a) death or personal injury resulting from negligence;
(b) fraud or fraudulent misrepresentation; or
(c) any other liability that cannot lawfully be limited or excluded.
Vermail is not responsible for content created, submitted, or controlled by customers or for content made available through third-party websites. Responsibility for the content of external websites rests with the respective website operators or content providers.
7. Indemnification
To the extent permitted by applicable law, customers shall indemnify and hold Vermail harmless against losses, damages, expenses, and costs, including reasonable legal expenses, arising from a customer's breach of this Agreement or from any negligent, unlawful, or wrongful act or omission attributable to the customer or, where applicable, the customer's officers, employees, contractors, representatives, or agents.
8. Data Protection
Vermail may collect, process, and use personal data where this is necessary to establish, perform, administer, or bill for the contractual relationship with the customer, subject to applicable data protection legislation.
Additional information concerning the collection and processing of personal data is provided in Vermail's Data Protection Notice or Privacy Policy.
Because the transmission of information over the Internet cannot be guaranteed to be completely secure, Vermail cannot provide an absolute guarantee regarding the security of information while it is being transmitted to Vermail systems.
Once information has been received, Vermail applies appropriate procedures and security measures intended to protect it against unauthorized access, disclosure, alteration, or loss.
Customers remain responsible for taking reasonable precautions to protect information transmitted through the Internet and data stored or accessed through web-based services.
9. Termination
Unless otherwise expressly agreed, customers may terminate their contractual relationship with Vermail at any time. Vermail may ordinarily terminate the contractual relationship by providing four weeks' notice, subject to applicable law and any specific contractual terms.
Customers may submit a termination request to Vermail in writing or through the designated online contact form or account termination process, where available.
Vermail reserves the right to terminate this Agreement or suspend or restrict Services where permitted by law, including where a customer's email communications, email addresses, or use of the Services violate the content requirements described in Section 2 of these Terms.
Vermail may restrict access to a free customer account where the customer has not logged into or otherwise actively used that account for a period exceeding six months.
10. Dispute Resolution
The European Commission provides an Online Dispute Resolution (ODR) platform for certain consumer disputes. The platform is referenced at:
https://ec.europa.eu/consumers/odr
Consumers may, where applicable, use the relevant dispute resolution mechanisms made available under European Union law.
Vermail is not obliged to participate in dispute resolution proceedings before a consumer arbitration board unless required by applicable law. Where participation is voluntary, Vermail may determine its participation on a case-by-case basis.
11. Governing Law and Jurisdiction
This Agreement shall be governed by and interpreted in accordance with Swedish law.
Where the customer is a consumer whose habitual residence is located within the European Union, the customer shall continue to benefit from any mandatory consumer protection provisions applicable under the laws of their country of habitual residence where such provisions cannot lawfully be excluded by contractual agreement.
If any provision of these General Terms & Conditions or of the underlying contract is found to be invalid, unenforceable, or ineffective, this shall not affect the validity or enforceability of the remaining provisions.